Frequently Asked Questions
For a more in-depth understanding of our shipping and return policies, visit our detailed guide at VapePenZone.
What Is The Expected Delivery Time For My Order?
For most regions, delivery occurs within 2-5 business days. For remote areas, it may take an additional 2-3 days. Contact our support with your postal code for precise timings.
How Soon After Placing An Order Is It Dispatched?
Orders made from Monday to Friday are processed within 24 hours. A tracking number will be sent upon dispatch.
Is It Possible To Modify Shipping Details Or Order Items?
Changes to shipping details are possible prior to dispatch. Post-dispatch, use the tracking page for redirections. For assistance, contact us immediately.
When Will Out-Of-Stock Products Be Available Again?
Typically, products are restocked within a week. For specific products, our support team can help reserve them for you upon restocking.
What If My Vape Product Is Defective?
A 30-day warranty is provided from the purchase date. Reach out with specifics, and relevant media, for swift resolution.
What Should I Do If My Order Is Incomplete Or Lost?
Contact us with parcel details for an immediate investigation. We’ll ensure replacements for confirmed missing items.
Is My Parcel’s Packaging Discreet?
Absolutely, we value your privacy and ensure discreet packaging.
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